Posted on: 8th Aug 2014

CHEP, the global leader in pallet and container pooling services issue, collect, condition and re-issue more than 265 million pallets and containers from a global network of service centres. This assists manufactures and growers to transport their products to distributors and retailers quickly and easily.

Combining superior technology with decades of experience and an unmatched asset base, CHEP handle pallets and container supply chain logistics for customers in the consumer goods, produce, meat, home improvements, beverage, raw materials, petro-chemical and automotive industries.

Business Challenges

CHEP manages the daily movements of over 265 million pallets and containers form a global network of over 440 service centres in 42 countries.

With more than 300,000 customers worldwide, CHEP serve global giants such as Proctor & Gamble, SYSCO, Carrefour, Kellogg’s, ESSO, Shell, Woolworths, KRAFT, Nestle, Lion Nathan, The Home Depot, Tesco, Unilever, HP, Ford and GM.

CHEP International approached NTS as they were looking for a flexible Cisco partner who could deploy solutions in the EMEA region. CHEP needed to replace the PBX in the office at Clichy, France with Cisco’s Unified Communications solution to converge the data and voice network. Due to the type of business and the amount of calls CHEP were receiving, they required a solution that was scalable and reliable to support of the task required.

The main requirements for the voice solution included redundancy, rich-applications, voicemail capabilities and the non-interruption of the business with the deployment at branch level.


The solution was to use Cisco Catalyst 3650 with PoE as an access layer for users and Cisco IP Phones. A brand new quality of service policy was deployed to assure priority not only for the voice traffic but for the mission applications as well. The Cisco 2821 series routers gave the service for inbound and outbound calls with MGCP.

The redundancy needed was achieved with the Cisco Unified Call Manager cluster configurations plus the SRST features at both Cisco 2821 series router.

Before deployment, all users were shown how to use the new handsets and were given training on how to use all the features. Some features from the old system were added to make the transition to the new solution easier. This training ensured the transition from old to new ran as smoothly as possible.


Thanks to the new solution the new users improved productivity and the quick return on investment is accelerating the integration of the Cisco Unified Communication solution to the new offices.

As a result of this excellent achievement NTS have been awarded the contract to deploy this solution to the CHEP office in Brussels.

Customer Comments

“Suring the implementation and post install support; NTS demonstrated a high level of knowledge and understanding of the IP Telephony and Cisco Call Manager. The engineers worked closely with me and our networks and server support groups to successfully complete the implementation”

“NTS managed the delivery in a highly effective and efficient manner, whilst delivering us an extremely competitive and affordable price for the project. We find the overall service form NTS to be very professional and focused, and we will continue to work with them in the future”

Nick Arthurs, Global Networks Services, CHEP International



Background: CHEP is the global leader in pallet and containers pooling services serving many of the world largest companies. With more than 7500 employees committed to delivering a quality services in 38 countries.

Challenge: To upgrade the telephony systems in some of the EMEA regional offices and converge the data and voice networks.

Solution: CHEP chose the Cisco Unified Communications solution to converge the data and voice network with voice messaging and high availability features

Results: CHAP is experiencing a productivity improvement and rapid return on investment.

Product List: Clichy, France

  • 5 x Cisco Catalyst 3650
  • 2 x Cisco 2821
  • 200 Cisco IP phones 7940G
  • 8 x Cisco IP Phone 7960G
  • 2 x Call Manager Servers
  • 1 x Unity Server