Tier 1: Help Desk and Remote Support
You can top up our Tier 1 service by purchasing on-site engineering days as required.
Tier 2: Reactive On-Site Support
In addition to all the services contained in our Tier 1 offering, you’ll gain the added benefit of a pre-agreed number of reactive on-site support days. So, if we can’t fix a support issue through remote access, you’ll have the assurance that an NTS engineer will attend your site to resolve the problem.
Tier 3: Proactive On-Site Support
Giving your business full outsourced IT support, our Tier 3 managed service package gives you proactive and reactive support – in addition to all our Tier 2 offerings. You’ll be assigned an engineer and client service specialist who’ll get to know you, your people, your business and how you work. Giving you the benefits of a full IT department, at a fraction of the price:
‘Top up’ on-site engineering days / Hardware break-fix support / Project consultancy, management and delivery