Collaboration

Empower your workers to communicate and collaborate more productively. We’ll help you connect more people, faster and more efficiently. So you can create a more agile, more responsive workforce that is able to interact and communicate – in real-time.

✔   Improved productivity

✔   End-to-end collaboration

✔   Supports users on any device from any location

✔   Flexible – can develop alongside your business

✔   Evolve customer interaction strategies

✔   Create a state-of-the-art contact centre

Using a purpose-built, simple-to-use and centrally managed communications platform – like Cisco’s Business Edition 6000 – we’ll deliver end-to-end collaboration capabilities that include voice, video, conferencing, email, instant messaging and telepresence, mobility and more, for every user.

Creating an efficient working environment that supports users on any device, from any location, at any time – and has the flexibility to grow and change as your business evolves.

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What’s more, in response to changing customer expectations you’ll be able to evolve your customer interaction strategies – enabling faster problem resolution, greater customer loyalty, and better customer information delivery.

Whatever your customer care requirement, well utilise Cisco Unified Contact Center Express to create a state-of-the-art contact centre, complete with sophisticated customer interaction management for up to 400 agents.

Giving you intelligent contact routing, interactive voice response capabilities and integrated outbound call management capabilities – plus built in multichannel management of voice, email, web chat and social media enquiries.